Request for Assistance
INSTRUCTIONS FOR FILING A CONSUMER COMPLAINT WITH
THE CALIFORNIA DEPARTMENT OF INSURANCE
Your Request for Assistance should contain your name, complete address and day phone
number; the full name of the insurance company; the name and address of the agent or
broker if appropriate; and a short description of your problem. We consider this
information necessary to our review and within the powers and duties expressed in the
California Insurance Code, Section 12921.3. It is not mandatory that you furnish this
requested information. However, failure to do so may delay or even prevent our ability to
be of assistance.
Please include any documents (preferably copies) related to your problem such as the
declaration page of your policy or certificate, canceled checks, letters or
correspondence. If you cannot get copies of documents made, and you need to send original
documents, it is suggested that you send them certified mail. The more complete the
information sent us, the quicker we can identify the issues and begin our review. You may
inspect the information you submit at any time as long as the department's file is
maintained. All original documents will be returned to you upon completion of our
The department will notify you in writing of our receipt of your Request for
Assistance. This acknowledgement letter will give you the file number that has been
assigned to your request. Please refer to that number whenever you contact the department
concerning your file as this will help us locate it more quickly.
The time is takes to handle a request for assistance can vary greatly, depending on how
complex the matter is. However, your request will be handled as quickly as possible.
EXAMPLES OF THE TYPES OF PROBLEMS THAT YOU MAY SUBMIT TO THE DEPARTMENT
- Improper denial of a claim or an offer of an amount less that indicated by the policy.
- Delay in settlement of a claim.
- Alleged illegal cancellation or termination of an insurance policy.
- Alleged misrepresentation by an agent, broker, or solicitor.
- Alleged theft of premiums paid to an agent, broker, or solicitor.
- Problems concerning insurance premiums and rates.
- Alleged improper handling of an escrow transaction by a title insurer or underwritten
- Improper handling of a title insurance claim
EXAMPLES OF COMPLAINTS WHICH DO NOT COME WITHIN THE JURISDICTION OF
- Worker's Compensation Claims
- Disability benefit claims under the Unemployment Act
- Complaints concerning prepaid health plans or health maintenance organizations
Click here if you would like to complete a Request for Assistance form.
Last Revised - November 27, 1999
Copyright © California Department of Insurance